FAQ & Site Info
Terms of ServiceShipping
The time I need to prepare an order for shipping varies between 3-5 business days.
Estimated shipping times:
North America: 14-30 business days
Europe: 14-30 business days
Australia, New Zealand and Oceania: 14-30 business days
Asia Pacific: 14-30 business days
Latin America and the Caribbean: 14-30 business days
North Africa and the Middle East: 14-30 business days
Sub-Saharan Africa: 14-30 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalized orders
• Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)
Name of company: “Pine Bear” LTD
Registration number: 40103901214
Adress: Murdu 6, Riga, LV-1030, Latvia
Mobile phone: +371 26852021